Shipping Policy

Last updated: 15 September 2026

Thank you for shopping with Zeepets. This Shipping Policy explains our order-processing, delivery, tracking, and delay procedures.

1. Delivery Time

Our estimated delivery time is 15–25 business days from the date your order is confirmed.

Please note:

• The minimum delivery time is 15 business days.

• Business days exclude Saturdays, Sundays, and UK public holidays.

• Delivery dates are estimates and are not guaranteed.

• Orders may occasionally take longer due to courier delays, customs checks, severe weather, public holidays, high order volumes, or other circumstances outside our reasonable control.

By placing an order, you acknowledge and accept the stated delivery timeframe.

2. Order Processing

After payment is successfully confirmed, your order will be reviewed, prepared, and transferred to the relevant fulfilment or delivery partner.

You will receive an order-confirmation email using the email address provided at checkout.

Orders placed during weekends, public holidays, promotional periods, or unusually busy periods may require additional processing time.

3. Shipping Charges

Any applicable shipping charges will be shown clearly at checkout before payment.

Shipping charges may depend on:

• Delivery destination

• Product size or weight

• Shipping method

• Current promotional offers

You are responsible for reviewing and accepting the delivery charge before completing your order.

4. Order Tracking

Where tracking is available, tracking details will be sent by email after the order has been dispatched.

Tracking information may take several business days to update after dispatch. Temporary gaps in tracking do not necessarily mean that the parcel has been lost or delayed.

For tracking assistance, email support@zeepets.shop with your order number.

5. Multiple Parcels

Orders containing multiple products may be dispatched separately due to product availability or different fulfilment locations.

You may therefore:

• Receive more than one parcel

• Receive parcels on different dates

• Receive separate tracking numbers

You will not be charged additional shipping fees solely because an order is delivered in separate parcels.

6. Delivery Information

Customers are responsible for providing complete and accurate:

• Full name

• Delivery address

• Postcode

• Email address

• Any necessary delivery instructions

Please review your details carefully before placing an order.

If you notice an error, email support@zeepets.shop immediately. We will try to make the requested change, but we cannot guarantee changes once an order has been processed or dispatched.

Zeepets is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete information provided by the customer.

7. Delayed Orders

Please allow the full estimated delivery period of 15–25 business days before reporting an order as delayed.

If your order has not arrived after 25 business days, email support@zeepets.shop with:

• Your full name

• Order number

• Delivery postcode

• Any available tracking information

We will review the shipment and contact the relevant delivery partner where necessary.

A delay does not automatically mean that an order has been lost.

8. Lost Parcels

If tracking shows no movement for an extended period or the delivery partner confirms that a parcel is lost, contact us at support@zeepets.shop.

We may need to complete an investigation with the courier before approving a replacement or refund.

A replacement or refund will be offered where the parcel is confirmed as lost, subject to the circumstances and your statutory rights.

9. Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it, please:

1. Check around your property and any designated safe place.

2. Ask household members or neighbours whether they accepted it.

3. Review any delivery photograph or courier notification.

4. Contact the delivery provider for further information.

5. Email support@zeepets.shop if the parcel remains missing.

Please contact us promptly so the delivery can be investigated.

10. Failed or Refused Delivery

A parcel may be returned if:

• The delivery details are incorrect or incomplete

• Delivery is refused

• The parcel is not collected

• The recipient is unavailable after reasonable delivery attempts

Where legally permitted, the original shipping cost and any reasonable return or re-delivery costs may be deducted from the refund or charged before re-dispatch.

11. Damaged Parcels

Please inspect your order as soon as it arrives.

If the product is damaged, incomplete, or incorrect, email support@zeepets.shop promptly and include:

• Your order number

• Clear photographs or a short video of the issue

• A photograph of the outer packaging

• A photograph of the delivery label

• A brief description of the problem

Please keep the product and all packaging until we have reviewed your claim. Do not return an item before receiving instructions from us.

12. Customs and Import Charges

For deliveries outside the United Kingdom, customs duties, import taxes, or local handling charges may apply.

Unless stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Customs clearance may also cause additional delivery delays.

13. Order Changes and Cancellations

To request a cancellation or delivery-detail change, email support@zeepets.shop immediately.

We will try to accommodate your request, but an order cannot always be changed or cancelled after processing or dispatch.

If an order has already been dispatched, it may need to be returned according to our Return and Refund Policy.

14. Events Beyond Our Control

Zeepets is not responsible for delays caused by events beyond our reasonable control, including:

• Courier or postal disruption

• Customs inspections

• Severe weather

• Natural disasters

• Industrial action

• Transport disruption

• Government restrictions

• Public holidays

• Supply-chain interruptions

We will take reasonable steps to assist affected customers and reduce avoidable delays.

15. Contact Us

For shipping, tracking, or delivery enquiries:

Email: support@zeepets.shop
Website: www.zeepets.shop

Nothing in this Shipping Policy limits or excludes your rights under applicable UK consumer law.